What are are FFF’s hours of operation?
Monday 9am – 6pm
Tuesday 10am – 6pm
Friday 9am – 6pm
Saturday 10am – 2pm
Our office is available for pickup of orders or grab and go meals during the hours above.
What are the Order cut off times?
Orders for Monday cut off: Saturday by 12pm (We offer Delivery Sunday afternoon/evening, or you can select Pick-Up) Orders for Friday cut off: Wednesday by 12pm (We offer Delivery Thursday afternoon/evening, or you can select Pick-Up) .
What are FFF’s delivery days?
Local pick-up and local delivery is available on Thursday evening for Friday Orders and Sunday evening for Monday Orders, with the exception of a few holidays. Customer service is important to us and we will make every effort to deliver your meals on the designated delivery date.
*If you are out of our local delivery range, please call our office for a customer quote for shipping.
What are FFF’s delivery options?
Local Pick-up: If you prefer to pickup your order just come by our Office located @ 4747 Manzanita Ave. Carmichael, CA. 95608. Pickup times are Monday & Friday from 9am to 6pm.
Local Delivery: (Greater Sacramento Markets) – $10 Local Delivery
$15 for “Outer skirts”
We also offer local delivery within the greater Sacramento area. If you choose this option there is a $10 delivery charge and your order will be dropped off -on Thursday evening for Friday Orders and Sunday evening for Monday Orders- at your doorstep between 2pm – 8pm if you’re in “Zone 1 or Zone 2” or between 7pm-1am in you’re in “Zone 3 or 4”. Once you check out, it will tell you which Zone your address falls under. After our drivers visit your doorstep, they will text you that your order has been delivered!
As you set up your account there are somethings you will want to be sure to identify to help us offer you’re the best service possible. Be sure identify in the notes section any place you would specifically want your delivery placed, or if you would like us to call the number on your account to gain access to your gated community. If you do live in a gated community be sure to also identify your gate code.
Our drivers deliver on Thursday evening for Friday Orders and Sunday evening for Monday Orders. Your meals will be delivered on the same delivery day every week. The day your first order is delivered is your regular delivery day. In order, to change your delivery day you will need to call us at (916) 389-1800 or e-mail us at Orders@foodforfitness.net
The cut off time to submit changes is as follows:
Monday Account Changes -the prior Friday by 5pm
Friday Account Changes – the prior Tuesday by 5pm.
You can reach us via phone @ 916-389-1800 or email us at email@example.com. If you reach our voicemail system please either hang-up and email us or leave us a detailed message and we will call you back within 24hrs.
We recommend email for the best service as we have dedicated more resources to our email traffic and can usually get a response back within 20 min. Emails sent after business hours will be be addressed the following business day. The same goes for messages left outside of business operating hours.
Changing the standard meals or modifying/customizing them
Yes. Some simple changes can be fulfilled but typically our standard menu doesn’t allow for substitutes or customization. However, at the end of the checkout process you are able to simply navigate to the “modification radio button and space” and you can customize your meals here for a small $2/meal fee. Things like requesting a single specific vegetable, requesting no veggies and extra carbs (up to 1cup), requesting no carbs and extra veggies, requesting a specific carb (we will do our best to accommodate, if we can’t we will let you know and can initiate a refund if there is no resolution due to things like seasonality and availability.)
Heating Food For Fitness meals
Heating is simple. Place your meal in the microwave for 2-3 min on high. The packaging will provide a natural steaming function and provide robust flavor. You may need to increase time to 5-7 min if cooking out of the freezer. You may also remove the cover and place the meal into the oven and bake on 420 degrees for 12-14 min. If frozen, additional time may be needed.
How long do Food For Fitness meals stay fresh?
Our meals are sealed to maintain freshness for 7 days while refrigerated. In the freezer the meals are good for up-to 1 month.
Food For Fitness’s Cancellation and Refund Policy
The cut off time to submit changes is as follows:
Monday Orders Cancellations the prior Friday by 5pm
Friday Orders Cancellations the prior Tuesday by 5pm.
Cancellation must be communicated through email (firstname.lastname@example.org – please give as much detail as possible for your order) or over the phone (916-389-1800) to Food for Fitness to allow time to stop the order processing and food preparation. For full refund of order the cancellation policy must be met. Refund or Credit of missing items or errors occurred during delivery will be at the discretion of Food for Fitness.
Please note that our local pickup and local delivery are handled internally here at Food for Fitness, 1 & 2 day shipping leaves our facility and is transported via FedEX Home Delivery or Ground Networks. Shipping is non-refundable unless it is done in the appropriate time-frame as mentioned above. 1-day shipping is defined as 1-day shipping from the date chosen for “delivery/ship out.” 2-day shipping is defined as 2-day shipping from the date chosen for “delivery/ship out.” Pro-Train Food for Fitness will make every effort to work with FedEx to ensure that the 1-day or 2-day ship dates are met, in certain circumstances beyond our control the shipment may not arrive in time and may spoil due to extended time in route via FedEx. In these cases we will usually be able to remake and resend the items at no additional charge but must review on a case by case basis. Holidays may also delay transit time and the possibility of moving delivery dates could occur in these instances.
If a refund or credit is approved please allow 48 business hours for it to take effect. Food for Fitness is committed to the highest level of customer service and product quality and we pride ourselves on the same level of fairness when it comes to our Refund policy.
What is Lean and Green?
What is Lean & Green? These meals have had their normal carbohydrate (like brown rice) substituted with fiber rich vegetables like green beans, broccoli, or summer squash.
Can you help me meal plan?
Can you help me meal plan? YES… See Auto Pilot Meals Plans, for a discount and if you’re not too picky, take a look at out “Chef Select” meal plans!
Do you have meals available for retail in the store location?
Each day we have meals available, but sometimes they go quickly! We advice to place orders online to get what you want, other wise it’s first come first serve.